(latest updates are indicated in color within this page)

It is illegal to dial 9-1-1 when there is no emergency.  DO NOT dial 9-1-1 to "test" your phone.  If your phone will dial your home phone (or any other 7-digit telephone number), it WILL dial 9-1-1.

January 2005

Some VoIP providers do not offer Enhanced 9-1-1 service.  If you dial 9-1-1, your call may be routed to an administrative number at the local public safety agency and may not be given emergency attention.  Without Enhanced 9-1-1, the emergency services will not automatically receive your location information.  Before signing up, make sure you know what kind of service you're getting.

Some VoIP providers (Vonage, for example) are now offering service through retail stores like Best Buy.  These providers do not currently have the means to provide Enhanced 9-1-1 service.

There are some VoIP providers (Cox Communications, for example) that do provide Enhanced 9-1-1 service.  Contact your VoIP provider to be sure.
 

June 2004

The latest in telephone service is Voice Over Internet Protocol (VoIP).  VoIP presents challenges to 9-1-1 that you, as a customer, should be aware of.

If you are considering VoIP telephone service, ask the provider for information about 9-1-1.  Ask specifically if your location will be furnished with 9-1-1.

Some, if not most, VoIP providers do not furnish location information when the customer dials 9-1-1.  If you are unable to furnish your address to a 9-1-1 call taker and the address is not delivered automatically, emergency response can be delayed.
 

March 2004

Most of our wireless telephone companies are now transmitting location information when you dial 9-1-1 from a  cell phone in Ector County.  And our computerized mapping is installed but the City's Computer Aided Dispatch system is not plotting all calls on the map yet.

In all cases, though, it is still important for you tell the dispatcher where you are when you dial 9-1-1 from a cell phone.  The location technology used to determine your location is very complex and the accuracy can be compromised by many variable.  The location information transmitted by your wireless telephone company will be used only as a last resort by the dispatcher.

Some wireless carriers (e.g. CellularOne) depend on a Global Positioning Satellite (GPS) receiver in your cell phone to determine the location.  At this time, not all cell phones have GPS receivers built in.  Check your user manual to see if you phone has GPS.  Or call your wireless provider to find out.

Some situations when your location may not be determined accurately:

If you're inside a building.
If you're inside a vehicle.
If you're cell phone has not been turned on for several minutes.


Important!

Call takers waste a lot of time answering false 9-1-1 calls from cellular phones.  This is caused when a speed dial feature dials 9-1-1 accidentally.  Please make sure you secure your phone by locking the keypad or locking the Emergency number button to prevent accidental activation.  Your cooperation will help guarantee that an emergency line is available for all real emergencies.
 



 

The new wireline and wireless telecommunications environment has created an increased need for telephone numbers and the use of 7-digit telephone numbers may soon be over.

The area code and exchange have long been used to identify the location of telephone service but two things are threatening that ability.  To supply more telephone numbers to areas, the exchange boundaries are being consolidated.   Area codes in the areas of Dallas, Houston and Austin/Corpus Christi are in jeopardy of being exhausted... possibly by February 1999.

A much greater impact is that of area codes and the arrival of Long Term Number Portability (LTNP).  LTNP will probably make area codes meaningless in terms of geographic location.  It's being developed to allow a telephone customer to use one telephone number for life.  If the customer moves from Maine to Texas, the customer will bring his same area code and telephone number to Texas.

How will this affect everyday use of our telephones in Odessa?

For one thing, dialing a 10-digit number to talk to your neighbors is most likely.  Office equipment connected to or used with telephone service could become obsolete.  Anything restricted to 7-digits for telephone numbers could be obsolete.

How will this affect 9-1-1 service?

Although each telephone number has a routing assignment so that it goes to the appropriate Public Safety Answering Point when you dial 9-1-1, default routing (in case something goes wrong in the automatic computer routing) is primarily based upon area codes and exchanges.  This would mean that  a local 9-1-1 call could be routed to a different city or state if something is not done to maintain the integrity of the 9-1-1 system before LTNP becomes available.

Also, there are many telephone companies doing business and each has its own telephone number assignments.  For example, under LTNP, a GTE customer could switch to Southwestern Bell and keep his GTE telephone number.  A cellular customer could use their old home phone number for use in their cellular phone.  Someone has to keep track of that number for 9-1-1 purposes - the location and routing information must be maintained - regardless of the carrier.
 

What is being done to maintain the integrity of 9-1-1 service?

9-1-1 administrators are working with telecommunication companies to find solutions before these issues become problems for telephone users.  One possibility is the consolidation of 9-1-1 database information.  Currently, each telephone company maintains its own 9-1-1 database.  By creating a database network for the entire state of Texas, the 9-1-1 inquiry would be up-to-date for a caller from any location in Texas.

January 23, 1998
A committee representing the 9-1-1 entities of Texas is developing a plan which will address the problems of Number Portability and wireless needs.  Hopefully, this will allow each 9-1-1 entity to secure the features needed to share information with any or all of the other entities in Texas.  The committee will be working with the PUC, the incumbent telephone companies, and telecommunications vendors to identify alternatives.  The plan is to identify products and services that are available and make them available through a "state purchasing catalog" that will offer state-of-the-art products and services at the lowest possible rates.

The entities facing immediate rate center consolidations (the Dallas-Ft. Worth and Houston areas) have identified interim solutions to the related 9-1-1 routing problems.  Although this addresses immediate needs the search for long term solutions continues.

February 11, 1998
The committee has released the first draft of a Request For Options (RFO).  This document roughly identifies the features and services necessary to accommodate new technology (specifically wireless and number-portability issues) and an integration of 9-1-1 service statewide.

Background

In 1951, there were five area codes in Texas.  By the end of 1996 that number had increased to eleven after Texas' two largest cities, Houston and Dallas, began running out of telephone numbers.

Generally, there are a total of 792 exchanges in each area code and 10,000 telephone numbers in each exchange.  That's almost 8 million numbers per area code!

On September 11, 1997, the Public Utilities Commission of Texas (PUC) created the Texas Number Conservation Task Force (TNCTF) to address ways of assigning and allocating number resources in Texas in a more efficient manner.  Recommendations by the TNCTF and action by the PUC are expected soon.


If you're bored with 9-1-1 information and would prefer theoretical physics, go here to listen to Brian Greene explain String Theory on National Public Radio.
 
 

Home page · Information Menu · Programs Menu · 9-1-1 News · Top