The Emergency Communications District of Ector County (also known as
Ector County 9-11) is accepting applications for the position of
Operations Assistant
PURPOSE OF THE POSITION: The Operations Assistant is responsible for learning the operation aspects of the Emergency Communication District of Ector County and related industry involving 911 public safety services, while being responsible for office operations and procedures in order to ensure organizational effectiveness, accuracy, and efficiency. PRIMARY SCOPE: The Operations Assistant reports to the Executive Director and is responsible for providing office management services to the Emergency Communication District of Ector County. This includes maintaining all office services and efficiency and maintaining office records and project coordination of all operations the district is involved in. PRIMARY RESPONSIBILITIES: Office Services • Implement office policies • Adhere to generally accepted standards and procedures • Organize office operations and procedures • Control correspondences • Review accounts receivable/payable • Liaise with other agencies, organizations and groups • Maintain organizational memberships • Maintain office equipment Office Records • Ensure filing systems are maintained and up to date • Implement procedures for record retention • Ensure protection and security of files and records • Ensure effective transfer of files and records • Ensure transfer and disposition of records according to retention schedules and policies • Ensure personnel files are up to date and secure Office Efficiency • Plan and implement office systems, layout and equipment procurement • Maintain and replenish inventory • Anticipate needed supplies • Verify receipt of supply • Provide quality control on all Operations services Operation Projects • Ensure compliance, high level quality of all database systems • Ensure compliance, high level quality of all operational programs (i.e. GIS, MSAG, Vista, Magic, etc.) • Develop and maintain training programs SECONDARY SCOPE: Training responsibilities are not a primary responsibility; however the opportunity may exist for expansion into these duties. As such, Training Responsibilities are listed. TRAINING RESPONSIBILITIES: • Learn and comprehend 911 Industry • Learn and comprehend Telecommunication Industry as it relates to 911 Industry • Learn, comprehend, and demonstrate Database Development & Maintenance • Learn, comprehend, and demonstrate Operational Standards as it relates to internal operations and external dispatch operations • Learn, comprehend, and demonstrate Equipment Operations as it relates to internal operations and external dispatch operations • Learn, comprehend, and demonstrate Public Education as it relates to dispatch operations and community education • Learn, comprehend, and demonstrate Regulatory Implementation as it relates to mandated and/or recommended actions; this is inclusive of Best Standards Practices • Learn, comprehend, and demonstrate Applied Research Techniques in evaluating database, financial, and other related reports and findings. KNOWLEDGE, SKILLS AND ABILITIES Knowledge The Operations Assistant must have or develop during training period proficient knowledge in the following areas: • Ability to maintain an extremely high level of accuracy in preparing and entering information • Ability to learn technical concepts • Knowledge of human resource management and supervision • Knowledge and application of office administration • Knowledge and application of database development and maintenance • Knowledge and application of map reading with primary attention to GIS • Knowledge and application of analytical research Skills The Operations Assistant must demonstrate the following skills: • Excellent interpersonal skills • Team building skills • Analytical and problem solving skills • Aptitude towards learning technical concepts • Decision making skills • Effective verbal and listening communications skills • Attention to detail and extremely high level of accuracy • Very effective organizational skills • Effective written communications skills • Computer skills including spreadsheet, word-processing, financial accounting, database, and e mail at a highly proficient level • Stress management skills • Time management skills Personal Attributes The Operations Assistant must maintain strict confidentiality in performing duties. The Operations Assistant must also demonstrate the following personal attributes: • Be honest, respectful, trustworthy and flexible • Possess cultural awareness and sensitivity • Demonstrate sound work ethics • Display superior personal hygiene and appearance The Operations Assistant would normally attain the required knowledge and skills through completion of office procedures coursework combined with related financial and Operations experience and/or secondary education. Equivalencies will be considered. WORKING CONDITIONS Physical Demands The Operations Assistant will spend long hours sitting and using office equipment and computers, which can cause muscle strain. The Operations Assistant will also have to do some lifting of supplies and materials from time to time. Environmental Conditions The Operations Assistant will operate in an unhurried office environment, being faced at times with interruptions. Some travel is required in relationship to training and conferences. Sensory Demands The Operations Assistant must spend long hours in intense concentration. The Operations Assistant must also spend long hours on the computer verifying financial and various database information which requires attention to detail and high levels of accuracy. Mental Demands While mostly routine in nature, there are deadlines associated with this position, which may cause stress. The Operations Assistant must also deal with a wide variety of people on various issues. Employee Benefits: Retirement Health Insurance Paid Holidays (10 per year) Paid Vacation (10 days after one year) Applicants should hold a four-year degree or have equivalent work experience. Applicants can enhance their chances of employment with a properly prepared resume but all applicants must complete the District's Employment Application to be considered. Employment Applications can be picked up in person Monday thru Friday, between 8 AM and 5 PM at our office at 700 N. Grant Ave., Suite 728 (7th floor of the Bank of America building) or you may download the application here. Resumes may also be sent via email (plain text or Word document only) to les@ector911.org. |
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The successful applicant will undergo a detailed background investigation and a drug screen.
The District offices are located at 700 N. Grant, Suite 728, Odessa, TX 79761. We are in the Bank of America building at 8th and Grant Ave. and working hours are Monday thru Friday, 8 AM to 5 PM except holidays. APPLICATIONS WILL BE CONSIDERED AS THEY ARE DELIVERED TO OUR OFFICE UNTIL THE POSITION IS FILLED. The Emergency Communication District is a local government entity, separate and distinct from the County and City. The District administers the 9-1-1 emergency telephone system for local police, fire and emergency medical services. The District does not employ public safety dispatchers. We work with the local telephone equipment and service providers to insure that 9-1-1 calls are routed to the proper authority and deliver accurate phone and location information. The staff consists of only the Executive Director, the Operations Manager, Data Analyst and Operations Assistant. Please read more about our operations on our web page here. The District is an equal opportunity employer. |